Please find below a summery of our terms and conditions. Our full terms and conditions can be found here. 

Cancellation & Refunds

Tours purchased on dutch-tours.com are refunded when requested at least 24 hours prior to departure. Horse riding tours purchased on dutch-tours.com are refunded when requested at least 120 hours (5 days) prior to departure. Cancellations received less than 24 hours (or 120 hours for horse riding) prior to tour departure will be charged in full.

Private multiple day tours purchased on dutch-tours.com are refunded when requested at least 60 days before departure. When requested between 60 and 30 days before departure, the refund is 50%. Cancellations received less than 30 days before prior to tour departure will be charged in full.

Please note that other cancellation policies may apply if you have made your reservation through a third party. For tours purchased through travel agencies, you will be refunded as described in their policy.

Cancellation by Dutch-Tours

We reserve the right to cancel or change a tour if a minimum of participants is not met. The minimum of participants is 2 through a direct booking at our website, or 3 participants from a third party vendor. We reserve the right to cancel or change a tour at any time in the interests of passenger safety. For the tours that involve the Waddensea, we reserve the right to replace any boats in the interests of passenger safety. Although the Waddensea is a very calm sea, the weather may alter the status of your tour at any time. In rough sea conditions, the boat captain may decide to delay the time of departure or return early to the main land. If your tour is cancelled, due to adverse sea or weather conditions, or the minimum number of participants is not met, we will try to rebook you to a different date under the same conditions as your original booking. If that is not possible, a full refund will be given.

Complimentary tickets

There is no guarantee that wildlife will be seen on your tour. In the unlikely event that no wildlife is spotted on your tour, we do not refund the tour price but may offer a complimentary ticket valid for two years and for returning passengers only. Please remember to bring the ticket and your ID when checking in for the complimentary tour.

Check in Deadline

Check-in deadlines apply and may be strictly enforced. To help us get your tour away on time, ensure you are at the pick up location 20 minutes before departure time. Arrival after the check-in deadline may result in you losing your tour and the entire fare paid. We are not liable to you for any direct or indirect loss or damage you may suffer as a result of your late arrival at the bus.

Health/safety

All tours carry a degree of risk and by participating in the tour provided by us you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing us and our officers and employees from any liability, claims, losses, damages or expenses caused by any event, including, but not limited to: personal injury or death, property loss or damage, acts which may be construed as negligent or accidental, any other loss, damage, suffering, emotional or nervous disorder.

To ensure maximum safety and enjoyment of the tour by yourself and other passengers you must follow all reasonable instructions given by our staff before, during and after the tour and you agree that you will ensure that any children in your care do the same. You are responsible for the safety and protection of your own personal possessions at all times.

It is the discretion of the guides at the horse riding tour to place you in a group of a certain level and on a horse of their choice. They may refuse a booking if fitness levels are not met.

Even if you have a booking, we may refuse to carry you if we reasonably believe that carrying you may put the safety or health of any person on the tour or our affiliated partners with the tour in danger or at risk, or if you have not obeyed the instructions of our staff or a member of the crew relating to safety or security, or if you require special assistance and you have not previously made arrangements for such assistance, or if you are drunk or under the influence of alcohol or drugs, or we reasonably believe you are in unlawful possession of drugs.

Liability

All activities are undertaken entirely at client’s own risk. Clients must behave in a fit and proper manner at all times in accordance with Dutch Tours’ guidelines and they must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks. Dutch Tours does not assume any responsibility for accidents that are caused by its customers or are caused by factors outside of human control (Force majeure). Dutch Tours, its managers and staff accept no responsibility or liability for any loss or damage of passenger’s property. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour. For the horse riding tour a separate waiver must be signed.

Warranties

While Dutch Tours strives to provide accurate information, the website may contain inaccurate, incomplete, or out-of-date information. We take no responsibility for errors or omissions in the content of the website and make no commitment to update such information. Dutch Tours shall not be liable for any damages relating to the use of, or reliance upon, the website or such information, features, material or services. Dutch Tours is a member of the VvKR (the Dutch association for smallscale travel organizations, www.vvkr.nl), registered as Dutch Tours. As Dutch Tours is not offering package travel agreements (including overnight stay), we are not required to have a membership to a guarantee scheme like SGR, GGTO or STO Garant.